Billing & Cancellations

Billing, Payments and Cancellations

• Invoice Schedule
• Rates
  • Virtual Accounts
• Types of payments we accept
  • Credit Cards & Electronic Checks
• Cancellation
• Termination/Suspension
• Support

Invoice Schedule

Each new virtual server order is billed a month in advance and setup on a recurring, subscription payment schedule, whereby your account will be automatically charged by PayPal every 30 days. You will not receive a monthly invoice.

Rates

Virtual Accounts

On Virtual Accounts, we charge you on a 30 day cycle from the date of activation..

Once your order is received and processed, you will be notified with confirmation of payment processing within a few hours and not longer than 24 hours. It takes 24 hours or less for us to setup your server.

Rate for Virtual Accounts

Types of Payments we accept:

Credit Cards or Electronic Checks

We accept payments by credit card or electronic check thru PayPal. If you pay by PayPal, we will automatically setup a PayPal subscription payment that will charge your account for future payments based on the billing cycle you have selected, e.g. monthly, quarterly, semiannually and annually, until the account is terminated or until you notify us of a billing change request.

Cancellation

Please process your cancellation request through our Support Request Form, selecting "Billing Issues" as the category. Provide your user-id and password so we can validate cancellation was requested by an authorized individual. Please be sure to remove any data you want to retain, since once we cancel the account the data is lost.

Suspension/Termination

On Virtual accounts there is a 30 day money back guarantee if you chose to terminate your account within 30 days of signing up, you will receive a full refund. You need to notify us through the Support Request Form within 30 days after your initial signup to receive a full refund. We will terminate the account immediately upon notification, so make sure to remove/copy your data if needed.

We use the PayPal recurring (or subscription) billing systems.  If your payment is declined, a follow-up reminder will be sent, and you will have 24 hours to make payment. If we have not received payment within 24 hours, your account may be terminated. Once your account is terminated, all data is lost and a new account would need to be established. A $25 setup fee would apply to all terminated accounts upon re-activatation.

Support

If you have questions regarding billing, you can log your questions into our Support Request Form or e-mail billing@alcme.net. Our ‘official’ administrative hours are 10:00 a.m. to 6:00 p.m. Monday through Friday Eastern Time.

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